FAQs

Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to service@mira-light.com.

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24 hours!

Live Chat
Contact Us

General Information

Born in China's largest lighting manufacturing hub, Miralight is an independent brand dedicated to the design and craftsmanship of handmade lighting. Rooted in the deep supply chain advantages of the industry's core source, we blend traditional artisanal techniques with modern minimalist aesthetics, creating functional lighting art pieces for quality-conscious consumers and independent design spaces worldwide.

Absolutely. Mira-light is a legally registered Hongkong business, and our products are certified CE, SAA, and FCC compliant.

You can reach us by email at service@mira-light.com or by live chat with us. Our team is available daily, 9 AM – 10 PM EST, and we respond to all inquiries within one business day.

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, PayPal, Shop Pay, and Venmo. All transactions are processed through secure, PCI-certified payment gateways and all checkout pages are SSL encrypted.

Product Information

Natural stone: Alabaster, Travertine, Marble — unique natural veining on every piece
Metals: Solid brass, antique brass, black iron, brushed nickel
Glass: Handblown glass, Italian glass, smoked and clear options
Natural materials: Solid walnut and oak, bamboo, rattan, mulberry silk
Other: High-grade ceramic, plaster, resin, and alabaster composites

For safety during transit, most fixtures do not include bulbs unless explicitly stated on the product page. This allows you to choose the bulb color temperature and brightness that best suits your space. Recommended bulb specifications are always listed in the product details.

Our fixtures are designed for standard mounting. Plug-in styles can generally be installed without an electrician. For all hardwired fixtures — chandeliers, ceiling lights, and hardwired wall lights — we strongly recommend consulting a licensed electrician for safety and local code compliance.

Yes — installation instructions are included with each fixture. Our Lighting Size & Installation Guide is also available on our website for additional guidance on sizing, mounting heights, and wire connections.

Most pendant lights and chandeliers come with adjustable cord or chain lengths that can be shortened during installation. The maximum included cord or chain length is listed in each product's specifications. Contact us if you require a custom length before ordering.

Yes — because we own our manufacturing facilities, we can accommodate many custom requests including extended cord lengths, custom canopy sizes, specific finishes, or bespoke designs for hospitality and commercial projects. Please email our team to discuss your requirements before placing an order.

Yes. We offer a dedicated Trade Program for interior designers, architects, hospitality developers, and bulk purchasers. Benefits include trade pricing, dedicated account support, and access to our full custom lighting service. Contact us at service@mira-light.com to apply.

Shipping & Delivery

We deliver worldwide. You can enter your address at the checkout to get a price for shipping. If your country is not listed, please email service@mira-light.com for a delivery quotation.

Total Delivery Time = Handling Time + Transit Time.
Most products crafted and shipped from our facility For example, a standard shipping order will take a total of 20 to 25 business days to arrive at your door via FedEx or UPS.
All dimensions are manually measured — a tolerance of 1–2cm is normal. Product colors may vary slightly due to screen differences.

Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. You can track your package in real-time via 17track.net, which aggregates tracking across all major carriers. If you have any difficulty, email service@mira-light.com with your order number.

In the unlikely event you have received the wrong items please contact our customer services team straight away and let us rectify the order. Please email service@mira-light.com.

Returns & Refunds

If you would like to change or cancel your order, please contact our customer service team within 24 hours. Simply email our Sales team at service@mira-light.com. We’ll do our very best to make alterations to your order before it is dispatched. Please note that once an order has been shipped, it can no longer be modified or cancelled.

Once your returned item is received and inspected, we process your refund back to your original payment method within 7–14 business days. You will receive a confirmation email once the refund is initiated.

We offer a 30-day return window from the date of delivery.

Damaged or defective items: We cover all costs — full replacement or refund, no questions asked.
Change of mind: Accepted within 30 days. Return shipping is the customer's responsibility. Items must be unused, uninstalled, and in original packaging.

Yes — the fastest way to exchange is to return your original item and place a new order for the desired piece. Contact our support team at service@mira-light.com to initiate a return and they will guide you through the process.

Contact us immediately with your order number and photos of the item and packaging. We will ship the missing component at no cost to you. For complex fixtures, please check all packaging layers carefully — some hardware is packaged separately within the box.

In the unlikely event you have received the wrong items please contact our customer services team straight away and let us rectify the order. Please email service@mira-light.com.

Unable to find satisfactory answers ?